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FAQs

How long does it take for me to receive my order?

We have your shipment on the way as quickly as possible, usually between 2~3 business days.

International deliveries usually take 10-16 days, depending on your location.

Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all, we can to ensure your order is delivered on time, herbalcode cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.


I made mistake in my order, can I change it?

Please always double check if you have placed your order correctly. Please alert us about any modification requests maximally two days after you have placed your order (e.g. before the shipping starts). We cannot change anything in your order after it has been shipped.


How do I change my shipping address?

Please note that we cannot make edits to the shipping address after the shipping had begun. Please alert us about any modification requests maximally two days after you have placed your order.


Can I cancel my order?

herbalcode takes customer satisfaction very seriously this is the reason we try to quickly and accurately process all orders.

If you have placed an order mistakenly or made up your mind after the order was already bought, you are eligible to cancel your order within 180 minutes after making the purchase.

If you wish to cancel your order, please contact us at this email address: sales@herbalcode.com as soon as possible.

Keep in mind that if you have overstepped the 180 minute cancellation period you are no longer entitled to have your order cancelled.


When will I get my tracking number?

Within 48 hours of your order being fulfilled (shipped), you will receive a notification email containing your tracking number.


How do I track my order?

To track your order, please use the link in your confirmation mail or track it here: https://ecommerceportal.dhl.com and enter your tracking code. It offers a comprehensive view of your shipping details. If you stay e.g. in the USA you can also use the same tracking number for USPS tracking. (After your package arrives the United States)


Do you ship to my country?

We ship worldwide, excl. Iraq, Iran & Syria.
Unfortunately, because of import regulations we can not deliver to Canada at this time.